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ISO-IEC-20000-Foundation Examcollection | Valid ISO-IEC-20000-Foundation Braindumps

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Valid ISO-IEC-20000-Foundation Braindumps - ISO-IEC-20000-Foundation Reliable Braindumps Questions

Passing the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) certification is crucial for those who want to excel in the PECB industry. However, one of the biggest challenges that individuals face after deciding to take the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam is finding authentic ISO-IEC-20000-Foundation questions for efficient preparation. Those who do not study with real ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) dumps often fail the test and waste their valuable resources.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
What kind of request would qualify as a service request?

A. A request for information
B. A request to terminate a subscription
C. A request for a design change
D. A billing inquiry

Answer: A

NEW QUESTION # 12
Which is a requirement of incident management for a Major Incident?

A. The customer shall be responsible for the definition of a Major Incident
B. Responsibility shall be assigned for managing a major incident
C. Opportunities for improvement shall be identified before the incident is resolved
D. The root cause of a major incident shall be recorded at the time the incident record is created

Answer: B

NEW QUESTION # 13
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

A. Two
B. Five
C. One
D. Three

Answer: D

NEW QUESTION # 14
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A list of service level targets agreed with the service provider organization
B. A contract agreed with the customers
C. A contract agreed with the service provider organization
D. A list of service level targets agreed with the customers

Answer: C

NEW QUESTION # 15
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Service desk
B. Release and deployment management
C. Change management
D. Configuration management

Answer: C

NEW QUESTION # 16
......

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